Chitika Advertiser | Pricing & Billing Guide

This guide will help you understand:

I. How to Activate Your Chitika Advertiser Account.
II. Campaign Costs and Daily Budgets.
III. Payments system and security measures.
IV. Billing Cycle, Credit Limits, and Pending Charges.
V. Refund and Account Cancellation Policy.
VI. How to Contact Chitika Advertiser Support.

I. How To Activate Your Chitika Advertiser Account.

Note:Your ads will not begin running in the Chitika Network and accruing costs until you activate your account.

To activate your account, simply enter valid billing information into the ‘Billing Preferences’ section of your Chitika account interface.

Chitika’s Advertiser Program features post-payment by credit card.

The credit card you submit in your ‘Billing Preferences’ will be charged for accrued campaign activity (charged after advertising services are rendered), in increments based on the credit limit* Chitika assigns for your account.
*For more information on your account’s credit limit refer to section III of this guide (below).

New Advertiser Activation Fee:

Upon activation, you will be charged a one time $5.00 USD activation fee.

This transaction will be the first charge to appear in your Chitika account ‘Billing Summary’, and the first Chitika charge listed on your credit card billing invoice (*transaction processed on the date that you activated your Chitika account). NOTE: This is a one-time activate fee, and this fee is non-refundable.

II. Campaign costs and Daily Budgets

You can view all charges processed through your Chitika account in your Billing Summary‘”, found in your account interface under the ‘Billing Preferences’”>’My Account’ tab.

All payments are recorded and transactions are processed in USD currency.

Chitika currently accepts the following credit cards: MasterCard, Visa, American Express

You are in control of setting:

The maximum CPC or CPM rate for all ad groups within your campaigns.
The maximum daily budget for each of your campaigns.
The maximum daily budget for your Chitika account (*budget cap for all active campaigns within your account).

Campaign Bids & Rates:
CPC Campaigns: If you are a Chitika’s CPC/PPC (cost per click/lead) advertiser you will accrue advertising costs only when users clicks on your ad. You are charged based on the CPC bid you assign to each ad group within your campaign/s.
CPM Campaigns: If you are a Chitika CPM (cost per million ad views), you are charged for each time you ad is displayed, based on the CPM bid you set for each ad group within your campaigns.

Campaign-Level Budget Caps:
After you decide on your maximum CPC or CPM rate for each ad group, you will need to decide on the daily budget for each campaign.
Choosing the recommended amount ensures maximum ad exposure evenly throughout the day. You can lower or raise this amount to make sure you reaching the perfect amount, and quality, of traffic to meet your ROI goals.
We recommend you work with your Chitika account repto set effective bids/rates and campaign budgets. Contact your account manager by clicking here.

NOTE: The sum of budget caps for each of your campaigns equals your total daily account budget limit. Chitika will stop running all campaigns in your account on a given day once your set daily budget cap is reached. Your budget will be refreshed at days end, and so forth.

NOTE: You will not be charged daily, or in accordance with the daily campaign-level budget limit you assign for your account. See credit limits info, below.

III. Payments system and security measures.

Your sensitive billing and personal information is securely stored on third party servers, and our processing system features state-of-the-art fraud prevention to help stop cyber crime.

Protecting the security of your Chitika Advertiser account and ensuring efficient, timely transactions is our primary concern. All advertisers are required to complete the following cardholder identity verification steps:

Automatic email confirmation.

Chitika asks that all advertisers verify their identity through email confirmation. Chitika’s email verification system increases the security of the Chitika publisher network and Chitika advertisers.

Verified member has activated his/her account with a valid credit card, and this credit card has been authorized by our third party credit card processing system.

Cardholder Verification.

Chitika requires all advertisers to verify cardholder identity before we will issue a credit limit above the initial $50.00 USD allotted for your account. Chitika considers this security check essential and successful completion is required of all advertisers.

Steps required to verify your cardholder identity:

1. Activate your Chitika account by submitting valid credit card information.

2. Chitika will process a charge of $5.00 USD to activate your account. (*this is a one-time sign-up fee.)

3. Your Chitika ‘Billing Summary’ will list this charge as $5.00 USD (on the date of account activation).

4. Chitika will break the $5.00 USD fee into two unique values, and process a charge to your credit card for each. (i.e.; “$4.10″ and “$0.90″.)

5. Submit the unique values into the orange box located under the header of your account interface (see image below), entitled “Please verify your payment amount.” This box will only appear if your action is needed for this verification step.

Note: Your Chitika ads will stop running and your account will be placed on hold if you do not complete this verification process before your Chitika account’s accrued advertising spend reaches the initial $50.00 USD credit limit. Once you complete said verification you will receive a confirmation email from Chitika and your campaigns will continue running and your account will remain active.

Both new advertisers and existing advertisers will be required to verify their cardholder identity upon submitting/updating credit card information.

Note: You will receive an email receipt of this payment from Chitika, and be able to view this charge in your account’s ‘Billing Summary’; both will show the total $5.00 USD amount. However, you will only be able to view the values of the two unique charges in your actual credit card statement.
Credit card verification for current advertisers:

If you have submitted credit card information into the ‘Billing Preferences’ section of your account before (i.e.; if your account has been, or is currently, activated), and are adding new credit card information into your account, Chitika will process your outstanding balance in two unique values.

If your account balance (pending balance) is less than $1.00 USD, we will process a $5.00 USD charge to your account broken into two unique values–please follow the new advertiser credit card verification process above.

Note: The verification box will remain in your account interface until your verify your credit card.
You can easily remove this hold on your account at any time by completing the credit card verification process, and you can verify at any time before your accrued advertising costs reach $50.00 USD.

III. Account Billing Cycle, Credit Limits, Pending Charges.

Your account’s billing cycle starts once your Chitika Advertiser Account is active.

You are charged a one-time $5.00 USD activation fee, listed in your Chitika account ‘Billing Summary’ and in your credit card invoice under the date of activation. (i.e.; if you activate your account on May 15, the $5.00 activation fee will be listed under a May 15 transaction date.)

Once you activate your Chitika Advertiser Account your campaigns will start running in the Chitika Network almost immediately.

Your billing cycle is determined by your account’s credit limit, assessed by Chitika, and your credit limit will refresh, or adjust, each time Chitika successfully processes a payment through the credit card you assigned to your account.

Being that Chitika only charges your credit card when your advertising costs reach your account’s assessed credit limit, charges processed, as well as respective transaction dates, will vary.

However, if your advertising costs are below your account’s assessed credit limit within a 30-day billing period, you will be charged the sum of advertising costs at the end of said 30-day billing period.
NOTE: Credit limits will always be more than or equal to $50.00 USD.

NOTE: Chitika will not charge you before 30 days unless your account accrues more than your account level credit limit.

Basic Credit Limit Escalation Process

New Chitika advertisers are given a max $50.00 USD credit limit. Chitika adjusts said credit limit immediately after the first payment of $50.00 USD is successfully processed through our credit card billing system.

Chitika advertisers who reach a given $50.00 USD credit limit within 30 days are in most cases given an immediate increased credit limit of $100 or more.

Chitika advertisers start with $50.00 USD credit limit.

Credit Limit Increase #1: Once Chitika has successfully processed a payment of >=$50.00 USD, your limit will increase to $250.00 USD.

Credit Limit Increase #2: Once a payment of >= $250.00USD is successfully processed, your limit will increase to $400.00 USD.

Credit Limit Increase #3: ” ” $600.00 USD.

After the $600.00 milestone Chitika will assess a customized credit limit for your account to best fit your advertising needs and billing preferences.

IMPORTANT: Chitika Advertiser Account-level credit limits and credit limit escalation varies for each advertiser. If you have questions regarding your account’s credit limit, please contact Chitika Advertiser Support by clicking here.

Pending Charges

Pending charges to your account are determined by the number of clicks your ads have received since the last time you were billed. (If you’re running a CPM campaign, the charges are determined by the number of impressions you’ve received.)

All pending charges can be viewed on the ‘Billing Summary’ section of your account interface.

Your outstanding balance provides an estimate for upcoming charges for your campaigns. Please note that this amount does not necessarily reflect a delinquent amount, or a final balance.

The outstanding balance is updated daily and includes deductions for any over delivery credits that may apply.

IV. Account Cancellation and Refund Request Policy.

You can view all of your past Chitika account charges in your account’s Billing Summary‘”>’Billing Summary’“>’Billing Summary’, located in the ‘My Account’ section of your account interface.

If you pause or delete your campaigns, it is important to note that any pending charges will be charged to your credit card at the end of your billing period.

NOTE: Being that your Chitika account runs on a 30-day billing cycle for accrued spend under your account’s determined credit limit USD, you may be billed for your campaigns up to one month after pausing or deleting them.

Account Cancellation Policy:

NOTE: All account level changes are processed through Chitika’s Advertiser Support System. Click here to open a Chitika Advertiser Support ticket.

Open a support ticket with subject, ‘Close Advertiser Account’, and include your Chitika Advertiser account user name, and email address. A support representative will respond to this ticket within 24 hours to confirm your account has been closed.

Request a Refund

Open a support ticket with subject, ‘Advertiser Refund Request’, and include your Chitika Advertiser account user name, email address, the refund amount you are requesting, and a detailed reason as to why. A support representative will respond to this ticket within 24 hours, either to confirm the refund has been processed, or to request more information regarding your claim.
You can view all of your Chitika payment transactions in your account’s ‘Billing Summary‘.
Questions? Comments? Want more information?

Please issue a detailed support ticket to Chitika’s Advertiser Support team, including your advertiser account user name and the email addressed used to create your account.

Your account rep will respond to your inquiry within 24 hrs.